FAQs

Frequently Asked Questions (FAQs)

General Information
What makes Hiya vitamins different?
Most children’s vitamins are essentially “candy in disguise,” packed with added sugar and gummy additives that can lead to cavities. Hiya is formulated with a blend of 12 organic fruits and veggies and 15 essential vitamins and minerals—all with zero added sugar and no gummy junk.

What age are Hiya vitamins for?
Our chewables are designed for children aged 2 and up. For older children or those with specific nutritional needs, we recommend consulting with your pediatrician.

Orders & Shipping
Do you ship worldwide?
Yes! We offer worldwide shipping. No matter where you are, we want to help your family stay healthy.

How much does shipping cost?
Shipping costs vary based on your location and the size of your order. You will see the exact shipping total in US Dollars ($) at checkout before you complete your purchase.

How can I track my order?
Once your order ships, you will receive an email with a tracking link so you can follow your vitamins all the way to your doorstep.

Subscriptions & Billing
How does the subscription work?
To ensure your kids never miss a day, we deliver a fresh 30-day supply every month. Your first order comes with a reusable glass bottle that your kids can decorate with stickers. Every month after that, we send a recyclable refill pouch to reduce plastic waste.

Can I cancel or pause my subscription?
Absolutely. You have full control. You can pause, cancel, or change your delivery frequency at any time through your account portal.

What currency do you charge in?
All transactions are processed in US Dollars ($).

Safety & Quality
Are Hiya vitamins sugar-free?
Yes! We use a touch of monk fruit and xylitol for sweetness, meaning your kids get a taste they love without the sugar crash or tooth decay.

Where are the vitamins manufactured?
We take quality seriously. Hiya vitamins are manufactured in the USA in cGMP-compliant facilities.

Contact Us
Still have questions?
We’re here to help! If you couldn’t find the answer you were looking for, please reach out to our support team:
Email: [email protected]
Website: https://www.hiyaheaelth.com